• Reload Internet: Opposite Paddington Station, 197 Praed Street, W2 1RH
  • Call Reload OCI Team on: 02071939293 or Instore: 02072624111

Home / Website Terms & Conditions of use for Reload Internet

This section displays the Website Terms & Conditions and Refund Policy of use for Reload Internet, and the legal policies of Reload.com Ltd and www.reloadinternet.com are listed below. OCI application services are owned and operated by Atomic Internet Limited.

If you are looking for our Privacy Policy (GDPR COMPLIANT UPDATED 2018) Please follow the link attached.

Who we are

In this privacy policy references to “we”, “us” and “our” are to ‘Reload.com Limited’. References to “our Website” or “the Website” are to https://www.reloadinternet.com

This privacy statement describes how we collect and use your personal information and data, in accordance with the EU General Data Protection Regulation (GDPR). It applies to all visitors, known through this document as “data users”.
Reloadinternet.com is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
This statement applies to data users. This statement does not form part of any contract to provide services. We may update this statement at any time.

It is important that you read this statement, together with any other privacy statement we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Principles of GDPR

We will use your personal data only in-line with the following principles:
1. Lawfulness, fairness and transparency
2. Purpose limitation
3. Data minimisation
4. Accuracy

Our Support Team is ready to provide you with efficient professional assistance to ensure that you find the most convenient solution for your query. We will gladly review your problems per your contacting us via following means:

Email us

Acceptance of Terms

By accessing the content of www.reloadinternet.com (“the Website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy listed in this document. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website, or contacts made through it, for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Reloadinternet.com reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.

Reloadinternet.com have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of Liability

Reload.com Limited or Reloadinternet.com will under no circumstance be liable for direct, indirect, special, or consequential damages, costs or losses (including, but not limited to, any loss of business, revenue, profits, or data) arising in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Reload.com Limited or Atomic Internet Limited, its employees or agents.


All intellectual property of reloadinternet.com such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the website https://www.reloadinternet.com remain the property of Reload.com Ltd.

By using the Website, you agree to respect the intellectual property rights of Reload.com Limited. You will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purposes any material contained within the Website.


The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the https://www.reloadinternet.com Website and cannot provide any representation that using the Website will be error-free.

Third Parties

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.


If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Governing Law and Jurisdiction

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

Refund Policy

Refund Policy

Thank you for choosing Reload Internet for your passport photo needs. We are committed to providing a high-quality service to our customers. Please read this policy carefully to understand our refund procedures.

Custom Passport Photo Services:

  1. Custom-Made Products: Passport photos ordered through reloadinternet.com are custom-made based on the image you provide. As such, they are considered personalised and unique to each customer.
  2. Refund Ineligibility: Custom products are ineligible for refunds unless there is a proven defect or error on our part that significantly deviates from the customer’s provided specifications.

Refund Process:

  1. Quality Assurance: We take utmost care to ensure that the passport photos meet the required standards. Each photo is reviewed before printing to ensure it complies with passport photo guidelines.
  2. Dispute Resolution: If you believe there is an issue with the product received, we encourage you to contact us at help@nullreloadinternet.com before initiating a dispute. We are committed to resolving any concerns or issues you may have.
  3. Communication: Customers are required to communicate any concerns or issues regarding their order before filing a dispute. Failure to do so may affect the eligibility for a refund.

Evidence for Dispute Resolution: In the event of a dispute, we may request the following evidence to assess the validity of the claim:

  • The original product description or images provided to the customer.
  • Communication between the customer and Reload Internet regarding the issue.
  • The disclosure of our refund policy as visible on the website or transaction receipt.

Exceptions to the Refund Policy:

  1. Defective Products: If a passport photo is found to be defective or significantly deviates from the provided specifications, we will rectify the issue promptly or issue a refund.
  2. Non-receipt of Product: If a customer claims non-receipt of the product and provides credible evidence supporting this claim, we may dispatch a replacement or issue a refund.

Contact Us:

If you have any questions or concerns about our refund policy, please contact us at help@nullreloadinternet.com

Reload Internet reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting on our website.